SHIPPING & RETURNS
HOW TO PLACE AN ORDER?
Visit our store, choose products that you love, then click "Add to cart" and "Check out". If you have a coupon code you can apply it at checkout. Then fill in your information and pay.
WHEN WILL MY ORDER SHIP?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.
WHERE DO YOU SHIP?
We ship internationally around the world.
HOW DO YOU SHIP?
After processing your order it will be sent to the proper fulfillment center. Once the package arrives in your country, it will be handled by your country's postal service. Please kindly contact your local post if need be when the package arrives in your country.
HOW DO YOU SHIP AND WHAT IS THE SHIPPING COST?
Shipping costs vary depending on your exact location and shipping options. Shipping costs are displayed at checkout.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Orders in the AU will deliver within 5-9 business days. In case the stock runs out in our warehouse, the delivery time might take between 1-2 weeks in total as we need time to restock our inventory. We will notify you immediately should your order be delayed due to the restocking.
Our products are all handmade thus, production takes a little bit of time when re-stocking.
HOW CAN I TRACK MY ORDER?
Our global suppliers do not always provide tracking numbers, but we do offer a 100% satisfaction guarantee if there is a problem with your order. If tracking is available for your items, we will send you the tracking codes when available to the email that you provided when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.
WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Coolina cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions, customs agents may delay the delivery of some packages.
HOW CAN I MODIFY MY ORDER?
Please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us within 12 hours of placing your order.
HOW DO I CLEAN MY COOLINA KNIFE?
Wash your Coolina knife immediately after each use. Carefully wash it by hand and then dry immediately after washing to make sure all moisture is gone before storing back.
WHAT SHOULD I USE TO WASH MY COOLINA KNIFE?
When washing your knife by hand, use only soft sponges while still ensuring the schmutz gets off. Never use abrasive sponges or scouring pumices as those can eventually dull a high-polished knife.
HOW SHOULD I OIL MY KNIFE?
Our knives come already oiled, but you need to wash that oil off the blade with warm water or a damp cloth and dry thoroughly. After that you can oil the blade with special knife oil or regular food oil of your choice. Oiling is crucial for steel blades, so make sure to do that regularly.
CAN I WASH MY KNIFE IN THE DISHWASHER?
Avoid dishwashers at all costs when dealing with our steel knives. Because dishwasher detergents are powerful enough to easily pit the steel off the blades. The jostling motion of the machine not only can dull and chip the blades but also corrode the handles of your knives.
HOW DO I SHARPEN IT?
Good news, you don’t need to bring it to a professional every week. Here are some steps to sharpen your Coolina knife:
- Pull-through method - It requires a sharpening tool with either V-shaped or ceramic wheels.
- Whetstone method - with the use of a whetstone or a waterstone with 2 grits on.
- Honing stone method - using a honing rod, it helps realign the metal in a blade, massaging small nicks, indentations, and flat spots away.
Check this out for the complete sharpening guide: How to sharpen steel knives
HOW DO YOU TAKE CARE OF THESE KNIVES AFTER EACH USE?
Coolina knives are made from high carbon steel and with good care, it will last you a long time. After each use, remember to immediately wash it with your hand using a soft sponge. Dry it with a towel after washing and then oil it with a knife oil or regular food oil of your choice.
To know more on how to take care of your Coolina knife, check this out: How to care for Coolina Knives
Got more questions for us? Please send us an email at firstname.lastname@example.org and we'd love to help you out!